2 Comments

  1. Chelsea P.
    3 of 3 people found the following review helpful
    2.0 out of 5 stars
    Got a defective item, and poor customer service!, February 6, 2014
    By 

    Verified Purchase(What’s this?)
    I had gotten this bag without the left buckle on the front. I had contacted the seller, Tilly’s, who then told me that I was allowed to send the bag back, and they would put one on hold for me. Once the bag I was returning was received, they said the new one would be shipped to me. I contacted them again, 2 weeks after I was supposed to have my new one sent out, and they said that the bag was now out of stock and that they were shipping me a gift card. I didn’t receive a phone call or email from them explaining this to me. I simply was just waiting. And when I mentioned that there was supposed to be a new bag put on hold for me, the lady said that the first man I talked to about it “just says that sometimes and never really follows through with it.” I ended up getting a refund instead of a gift card, and they said that even though their information says that it is in stock, that it is not. That is poor customer service. I was very excited to receive it, it was everything I was looking for, but they sent me a defective item and did not follow through with the return policy we agreed on and failed to contact me when the bag was out of stock. Not pleased!

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  2. Bella
    5 of 6 people found the following review helpful
    3.0 out of 5 stars
    Its good, But…., January 8, 2014
    By 
    Bella (Yonkers, NY) –

    Verified Purchase(What’s this?)
    Okay so i purchased this bag and it came 2 weeks later. I purchased the decadent chocolate one because I thought it was cute. Once it came at my house I was happy to open it. The box that the bag was in was small so the bag got wrinkled :| Once i opened the plastic wrap off the bag it had such a horrible smell.. It smelt like something rotten. The bag was also smaller than I imagined it. The quality is okay. I washed it once and the color came off a bit. There’s a little pocket inside of the bag to fit things and also a zipper pocket in the inside. The leather seems like the color is starting to fade away… I really don’t think the bag was worth the price…

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